Contact

Last updated: 12 May 2026

Do you have questions about an order, one of our home and garden products, or our service?
Our customer service team is always happy to help and is committed to answering your queries quickly and competently.

How to Reach Us

The quickest and most reliable way to get in touch is by email. This allows us to handle your query in an organised manner and provide you with a comprehensive response containing all the relevant information.

Email: contact@fluzion.com
Website: fluzion.com

Response Time

All enquiries that reach us via the email address above are normally answered within 24 to 48 hours on working days.
Enquiries received at the weekend or on public holidays will be dealt with on the next working day.

During periods of particularly high demand — for example around holidays or special sales promotions — response times may occasionally be a little longer. In such cases we ask for your understanding and assure you that every single enquiry will be dealt with reliably.

Helpful Details for Your Enquiry

So that we can deal with your query as quickly as possible, please include the following information in your message:

Order number — if your query relates to an existing order
Full name — as provided during the order process
Email address — the one you used when placing your order
A clear description of your query or the problem you have encountered
Clear photos — particularly helpful in the case of damaged or faulty goods

How We Can Help

Our customer service team can assist you with, among other things, the following:

Questions about the status or tracking of your order
Queries regarding returns, exchanges and refunds
Product information and availability enquiries for our home and garden items
Complaints about damaged or faulty goods
General questions about our website or your customer account
Feedback and suggestions for improving our range

Business and Legal Enquiries

For business or legal enquiries — for example regarding partnerships, business relationships or legal matters — please also email our central address contact@fluzion.com with an appropriate note in the subject line. Your enquiry will then be forwarded directly to the relevant department.

Data Protection When You Contact Us

When you contact us by email, the personal data you provide will be used solely to process your enquiry and will be handled in accordance with the applicable data protection regulations. Further information can be found in our Privacy Policy.